Thank you for shopping with CobaNutra. We aim to make your shopping experience simple and reliable. This Shipping Policy explains how order processing, shipping, delivery, tracking, and related issues are handled.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high demand, promotions, holidays, or unexpected supply-chain disruptions, processing may take longer than usual.
Once an order has been processed and shipped, you may receive a shipping confirmation containing available tracking information.
2. Shipping Destinations
CobaNutra may ship to selected domestic and international destinations.
Available shipping destinations will generally be shown during checkout. If we are unable to ship a particular product to your location, you may be notified during checkout or contacted after your order has been placed.
Some products may have different shipping availability depending on the supplier, warehouse location, product type, or destination country.
3. Estimated Delivery Times
Delivery times vary depending on the product, shipping destination, warehouse location, courier, and shipping method selected.
Estimated delivery times shown at checkout or on product pages are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.
International orders may take longer due to customs processing and other factors outside our reasonable control.
4. Shipping Costs
Shipping costs, where applicable, are calculated based on factors such as your delivery destination, product, package size, weight, and available shipping method.
The applicable shipping charge will normally be displayed during checkout before you complete your purchase.
From time to time, CobaNutra may offer free or discounted shipping on qualifying orders.
5. Order Tracking
Where tracking is available, tracking information may be sent to the email address provided when placing your order.
Please allow some time after receiving your tracking number for the courier’s tracking system to update.
Not all shipping methods or destinations necessarily provide detailed tracking throughout the entire delivery journey.
6. Multiple Packages
If your order contains several products, they may occasionally be shipped separately.
This can happen when products are stored at different warehouses or fulfilled by different suppliers.
You may therefore receive multiple packages and separate tracking numbers for a single order.
7. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number, where applicable
- City and postal/ZIP code
- Country
- Contact information
If you notice an error after placing your order, contact CobaNutra as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility to the extent permitted by applicable law.
8. Delayed Shipments
Occasionally, shipments may be delayed by circumstances outside our reasonable control, including courier disruptions, customs processing, severe weather, high shipping volumes, public holidays, transportation problems, or supply-chain disruptions.
If your tracking information has not updated for an extended period or your order has significantly exceeded its estimated delivery window, please contact us so the situation can be reviewed.
9. Lost Packages
If tracking indicates that a package may have been lost in transit, please contact CobaNutra.
We may need to investigate the shipment with the courier or fulfillment provider before determining the appropriate resolution.
Where applicable, eligible lost shipments may qualify for a replacement or refund in accordance with our policies and applicable consumer protection laws.
10. Packages Marked as Delivered
If your tracking information shows Delivered but you cannot locate the package, please first check around the delivery location and with household members, reception areas, neighbors, or other places where the courier may reasonably have left it.
You may also need to contact the courier directly using your tracking information.
If you are still unable to locate your order, contact CobaNutra and we will review the available shipping information.
11. Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are generally not included in the product price or shipping charge and may be the customer’s responsibility.
Customs requirements vary between countries. Customers should check applicable import requirements before ordering.
CobaNutra is not responsible for customs processing times or delays caused by customs authorities.
12. International Shipping Restrictions
Certain health, wellness, nutrition, supplement, cosmetic, or other regulated products may be subject to import restrictions in some countries.
An order may therefore be restricted, delayed, rejected, or returned by customs depending on local regulations.
Customers are responsible for ensuring that products they order can legally be imported into their destination country.
13. Refused or Undeliverable Packages
Packages may be returned to the sender when they are refused, remain unclaimed, or cannot be delivered because of incorrect or incomplete address information.
Where appropriate, refunds for returned packages will be handled according to our Returns & Refunds Policy and applicable law. Original shipping charges or return shipping costs may not be refundable where legally permitted.
14. Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered fulfillment or has been shipped.
15. Returns
Shipping a product back to us does not automatically guarantee a refund.
Returns and refunds are governed by our separate Returns & Refunds Policy, including applicable eligibility requirements and instructions.
Please review that policy before returning any product.
16. Contact Us
If you have questions about shipping or need assistance with an order, please contact us through the Contact page on CobaNutra.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.